Douglas R. Kickbush

Resume / CV

    E-mail: drory@aol.com

Chronology of Experience

International Business Skills Trainer (most current)                                   Lisbon, Portugal       
Contribute to the profitability of companies by improving the ability of course participants to conduct business in English.

Educational Systems Consultant
Garden of Angels School                                                                        Santa Monica, CA         
Provided educational design and organization development services to an innovative private school. Developed an integral curriculum for middle school students and faculty. Taught research, science, math and English literature to students between the ages of 11 and 14. Provided educational support to the students, parents and guardians via the Internet and conferences.

Manager Leadership and Organization Development
MediaOne Group\AT&T Broadband                                                                                    Los Angeles, CA   
Facilitated management in achieving rapid organizational change, establishing benchmark practices, and maintaining satisfying relationships within the first company to provide broadband technology to American households. Provided training and coaching in the areas of meeting management, process improvement, strategy formulation, diversity & inclusion, interviewing, and performance management. Participated in the executive coaching program. Liaisoned with Corporate Executives and was solely responsible for the management of multiple corporate initiatives, and staff within the Western Region of USA operations. Received formal recognition for contributing significantly to business success that led to the company's acquisition by AT&T, one of the most profitable buy-outs in US history.

Senior Performance Consultant
Smart & Final Corporation                                                                       Los Angeles, CA   
Developed and delivered services that enhanced corporate profits. Served internal staff and corporate business partners. Authored and hosted Internet web site. Led a marketing liaison program to secure $15M in revenue from strategic alliance members.

Performance Systems Engineer
CEO SYSTEMS                                                                                    Marina del Rey, CA   
Served as CEO of this premier consulting firm. Conducted executive and board-level strategy formulation and team-building forums within corporate and volunteer organizations. Facilitated teams in aligning work processes with strategic business goals. Developed programs that reinforced culture change. Provided human resource systems that guided supervisory development and staff training. Led project management teams. Marketed services and negotiated contracts. Supervised office staff.

Training Director
Loews Santa Monica Beach Hotel                                                           Santa Monica, CA   
Contributed to the start-up of a 350 room luxury hotel. Led the training department to ensure accuracy, consistency and timely performance on the part of supervisors and employees.

Senior Organization Development Consultant
California Credit Union League                                                                Los Angeles, CA   
Served the financial industry by developing and facilitating groundbreaking programs in executive dynamics, managing change and strategy formulation. Conducted needs assessments, planned, scheduled, marketed, and evaluated educational conferences. Negotiated contracts, budgeted for expenses and succeeded at transitioning the department from a cost center to an income center. Served as Liaison to diverse affinity and political action groups. Trained group process facilitators.

Vocational & Adult Education Professor
Waukesha County Technical Institute                                                      Milwaukee, WI   
Authored two business education courses to meet State requirements and the needs of local employers. Served on steering committee for process improvement, and as a faculty quality team leader. Provided employed adults human relations and team productivity skills to advance their careers.

EDUCATION
Psychology of Learning, Ph.D. Coursework
Demonstrated that culturally inherent reinforcement mechanisms may function like natural selection to shape change and promote cultural evolution. Investigated the impact of self-administered reinforcement schedules on complex human performance. Minor area of study: Philosophy of Science.

Educational Psychology, MS. Degree 
Researched educational impact of museum and art center exhibits. Presented research findings to the International Council of Museums in St. Petersburg, Russia. Minor area of study: Communications.

Letters and Science, BA. Degree
Received undergraduate distinction by being appointed to a paid teaching assistantship while still an undergraduate.  Major: Psychology; Minor area of study: Cross-cultural literature.


PROFESSIONAL CERTIFICATIONS
Group Facilitation                                      NTL Institute               Bethel, Maine
Organization Development                         NTL Institute               Bethel, Maine
Process Consulting                                    NTL Institute               Alexandria, Virginia   
Strategic Planning & Decision Making        Kepner-Tregoe           Princeton, New Jersey
Targeted Selection Interview System          DDI International         Dallas, Texas  
Performance Management                         MediaOne Group         Denver, CO    
Facilitative Leadership Practices                Interaction Associates   San Francisco, CA      
Managing Conflict                                     NTL Institute                Alexandria, Virginia   
Managing Inclusion/Diversity                     J. Howard & Ass.         Boston, MA
360 Degree Development Coaching          MediaOne Group          Denver, CO    


HONORS AND PUBLICATIONS
Outstanding Manager: Awarded first by MediaOne and again by AT&T Broadband.
Leading Culture Shift: National Publication in The Credit Union Times.
Vice President Of ASTD (American Society Of Training & Development) in greater Los Angeles.
Master Teacher, Adult Education:  Recognized twice by Waukesha County Technical Institute.


ADDITIONAL INTERESTS
Inter-cultural travel; community volunteer activities; music; cinema; hiking; photography; home improvement; culinary arts; systems-thinking.